If you have any questions, requests, or concerns about this Privacy Policy or how we handle your data,
please contact us at:
Email: shoptamarket@gmail.com
Address: Lagos, Nigeria
We collect information when you register an account, complete identity verification, list a product, place an
order, dispatch a delivery, or interact with our customer support team. The information we collect includes:
Identity and verification information: Your full name, date of birth, Bank Verification Number (BVN), National
Identification Number (NIN) or equivalent government-issued ID, and a liveness selfie photograph. This is
collected from all users as part of our mandatory KYC process and is required to access core platform features.
Contact information: Your email address, Nigerian phone number, and physical delivery address in Lagos
State.
Financial information: Your linked Nigerian bank account details (for vendor payouts and buyer refunds),
your transaction PIN (stored in encrypted form only), and wallet transaction history. We do not store full
card details. Card payments are processed exclusively by our licensed payment partner, Moniepoint.
Transaction data: Order history, item listings, delivery OTP events, dispatch records, rider capture data
(name, phone, vehicle plate), formal logistics receipts, escrow events, payout history, and dispute records.
Device and usage information: Your device type, operating system, IP address, unique device identifier, and
session activity. This is collected automatically when you use the platform and is used for fraud prevention,
trust and safety monitoring, and platform improvement.
Location data: Your approximate location, used to determine your delivery zone (Z1 or Z2) and to power the
vendor discovery map. Precise GPS is collected only if you enable location permissions on the mobile app.
Content you submit: Product photos, videos, descriptions, profile images, and ratings or reviews you post
on the platform.
We only process your information where there is a lawful basis for doing so. We use the information we
collect for the following purposes:
We do not sell or rent your personal information to third parties for marketing purposes.
We partner with a licensed payment processor. All payments, escrow holdings, payouts, and wallet
transactions are processed through Moniepoint's infrastructure. Relevant transaction data is shared with
Moniepoint as necessary to process your payments and comply with CBN regulatory requirements.
For formal logistics, we work with an approved third-party provider. When a buyer selects formal logistics at
checkout, relevant delivery information including pickup and delivery addresses, is used to facilitate the
booking. Receipt data uploaded by vendors is retained for reimbursement and fraud verification purposes.
We may also work with third-party service providers for cloud hosting, identity verification (including
liveness and BVN check providers), customer support, and platform analytics. These providers access your
data only to the extent necessary to perform services on our behalf and are bound by confidentiality obligations.
The Shopta platform may contain links to third-party websites, services, or applications. We are not
responsible for the privacy practices or content of those third parties. We encourage you to review the
privacy policies of any third-party services you access through our platform.
We implement appropriate technical and organisational measures to protect your personal information
against unauthorised access, loss, misuse, alteration, or disclosure. These include encrypted storage of
sensitive credentials (including transaction PINs and BVN references), device fingerprinting for fraud
detection, access controls, and secure data transmission protocols.
In the event of a data breach that poses a risk to your rights or freedoms, we will notify you and the Nigeria
Data Protection Commission (NDPC) as required by applicable law.
Please protect your account by keeping your password, transaction PIN, and Delivery OTP confidential. Do
not share your OTP with any person, including vendors, riders, or anyone claiming to represent Shopta.
We retain your personal information for as long as your account is active and for as long as necessary to
fulfil our legal, regulatory, and contractual obligations. Under the Money Laundering (Prevention and
Prohibition) Act 2022, we are required to retain transaction records for a minimum of five (5) years. KYC
documentation is retained for a minimum of five (5) years from the date of the last transaction or account
closure, whichever is later.
When your information is no longer required, we delete or anonymise it securely.
Under the Nigeria Data Protection Act 2023, you have the right to:
To exercise any of these rights, please contact us at shoptamarket@gmail.com We will respond within a
reasonable timeframe and in accordance with applicable law. Please note that some requests may be
limited where we have a legal obligation to retain data.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements,
or platform features. Where changes are material, we will notify you via in-app notification or email before
the changes take effect. Your continued use of the platform following any update constitutes your
acceptance of the revised policy.